Saturday, October 08, 2011

Customer Story

This week's customer story comes from the great state of Alabama. Mobile to be exact. Now as I've stated in many of my blogs over the years we have a very large travel agent base. Make that a very loyal large travel agent base. Let's face without you travel agents and your continued business over the years Applause would cease to exist. Thank you for your business and thank you for coming back year after year. Anyway this past Thursday I got a call from one of our regulars who was looking for tickets for one of her clients who was coming to New York in December and wanted to see a few shows while she was here. I told her I would be happy to help her and asked her what her client wanted to see.

Her choices were The Lion King, Blue Man Group, and everyone's favorite holiday show the Radio City Christmas Spectacular. I told her that not only would I be able to get her excellent seats but also at a great price. Well she loved that. I asked her when her client wanted to go and she told me she would be her from December 1-December 4. Which by the way in case you didn't know is the most crowded week in New York City. I know what you're thinking. "Isn't New York always crowed?" Yes it is. Especially during the month of December. However during that week something special happens that only occurs once a year. Care to guess what I'm talking about? Why the lighting of the Christmas Tree at Rockefeller Center of course.

Now after she gave me the dates I admit I hesitated a bit. Would I still be able to live up to my promise of getting her client the best seats at the best prices? In one word. Yes. After doing a little research I was able to get her center Orchestra seats for all three shows and at a price that was lower then her client had seen anywhere else. Another satisfied customer. Not so fast. Less than twenty-four hours later she called and said her client had changed her mind and wanted to see The Nutcracker instead of The Lion King and wanted to know if there was anyway we could switch it. Now normally when you purchase tickets from us or any other company the policy is very strict. No refunds or exchanges. However since she was a loyal customer and since I knew I would have no trouble reselling the tickets I told her it would be no problem. As I was saying. Another satisfied customer. Will you be next?

Applause Theatre and Entertainment
311 West 43rd Street
Suite 1105
New York,NY 10036
212-307-7050 or 1-800-451-9930
Facebook: Applause Theater and Entertainment Service

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