Friday, December 21, 2012

Customer Story

This week's customer story comes all the way from Montpelier, Vermont. Earlier this month I received a call from a travel agent who's client was planning a trip to New York in February and wanted to see two shows. Their choices were Evita and The Book of Mormon. Two very popular choices. In case you didn't know February is a perfect month to go because that is time when less people come to New York. That also means that you will usually find better seats and even better prices. Luckily for them we had seats in our inventory for Mormon so the rates were a little lower than she had anticipated. The tickets were in Row R of the Orchestra seats 9 and 11 which are together by the way. Yes I know Row R may sound a little far back but it is a very small theatre. Oh sure I guess if they wanted to I could have gotten them seats closer to the stage. However those tickets would have been a lot more.

How much more? About $200 or $300 per ticket. Suffice to say they were very happy with what we gave them. One show down. One to go. Now when she told me that they wanted to see Evita I mentioned to the agent that even though the shows current stars would be leaving on January 26 the show would continue. Which brings me to the reason for today's blog. Less than two weeks after I sold them the tickets the producers of the show announced that the show would now close when their stars departed. I then called the agent to tell her the bad news and told her that we could either book them into a new show or we could offer them a full refund. Thankfully they decided on a new show. Their choice? Avenue Q. Which by the way is one of my favorites. In fact I've seen it five times. I guess you could say I'm a fan. Anyway since the show was a lot less than Evita I refunded them the balance which means they now had a little extra spending money for their trip. Another satisfied customer. Will you be next?

Applause Theatre and Entertainment Service, Inc.
311 West 43rd Street
Suite 1105
New York,NY 10036
212-307-7050 or 1-800451-9930
Facebook:Applause Theater and Entertainment Service,Inc

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