Saturday, August 06, 2011

Customer Story

That's right theatre fans. It's time for my second customer story of the week. What can I say? We have some great customers. Anyway a couple of days ago I received a call from a gentleman who had just gotten his tickets in the mail and while very happy with the seats was wondering why the price on the ticket was less than what he was charged. After looking up his account I saw that he had ordered tickets for Wicked as well as Broadway's hottest new show The Book of Mormon.

Now while Wicked has been playing for almost eight years now it is still one of Broadway's most popular shows. Plus he had purchased the tickets for the day after Thanksgiving which is one if not one of the busiest weeks of the year. Well that and the following week when the light the Christmas Tree at Rockefeller Center.I explained to him that while we do have a mark up on the tickets he was paying a little more to get better seats and at a price that is lower than he would probably find anywhere else.

It turns out that he had seen other seats on another website that sold them for a little less but that he had called us because he knew he could speak to a live person.Now for The Book of Mormon he was expecting to pay more since it was so popular.Like Wicked he had seen tickets on other websites but not only were we less expensive then most but I was actually able to give him exact seat locations before he purchased. Anyway after talking to me he felt better and said that he would definitely use us again in the future. Anothered satisfied customer. Will you be next?

Applause Theatre Service
311 West 43rd Street
Suite 1105
New York,NY 10036
212-307-7050 or 1-800-451-9930
Facebook: Applause Theater and Entertainment Service,Inc.

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