Saturday, August 20, 2011

Customer Story

I have to tell you that of all the topics I blog about week in and week out my favorite ones are the customer stories. I think they are my bosses favorite too. I mean let's face it. Without our customers I wouldn't have a job and without a job I wouldn't have anything to blog about. You don't want that to happen now do you? I didn't think so. Anyway yesterday afternoon I recieved a call from a gentleman from Virginia inquiring about tickets to see Wicked in October and wanted to know if we had the seats he was seeing on another site. I asked him what site he was on and he mentioned one of my competitors.

I mentioned to him that every company has their own set of seats but because we are based in New York City we have access to more inventory than most companies do. He thanked me for my time and said he would call the next day if he couldn't get it from the other company. Now I have been in this business long enough to know that most people don't order the first time the call. They are simply shopping around. Trying to find the best deal. Trust me I get it. I do the same thing. In this economy it just makes sense. So even though I was hoping he would call back I wasn't going to be that surprised if he didn't.

Well wouldn't you know it but one of my first calls of the day was from him. He said that even though he had seen better seats on the other site he called back because he appreciated my honesty and the fact I took the time to answer his questions and went out of my way to help him get the best deal. Even if it wasn't from me. I thanked him for his kind words and set out to find him his seats. When he called he actually was only going to purchase one show but because I had found him tickets at a lower rate than he was expecting he ordered another show. In fact he ended up ordering seven tickets for each show. I guess good customer service pays off these days.Another satisfied customer. Will you be next?

Applause Theatre and Entertainment
311 West 43rd Street
Suite 1105
New York,NY 10036
212-307-7050 or 1-800-451-9930
Facebook: Applause Theater and Entertainment Service

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