Wednesday, September 09, 2009

Customer Satisfaction At Applause

On a daily basis I probably speak to between 40-50 people. Some buy. Some don't. My boss Rich Gladstone AKA The Ticket man always says, "That most people don't buy on on the first call. People like to shop around. The thing is if you provide them with excellent service nine times out of ten they will call back." The truth is you're not going to sell to everybody. Most people that call are looking for great seats, to one of the hot shows, and at a discount. Now look we all know you're not going to get tickets to see Wicked on a Saturday night on a discount. However that doesn't mean you have to mortgage your house to see the show either. Sure you can wait in line for two hours at TKTS and hope that your show is there or you can give us a call and let us help make your ticket buying experience a great one. That's what we do after all.

Applause Theatre and Entertainment Service, Inc.
311 West 43rd Street
Suite 601
New York,NY 10036
212-307-7050 or 1-800-451-9930

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