Saturday, September 19, 2009

Customer Story

Earlier this week I got a phone call from a customer who had just received her tickets and was wondering why the price printed on the ticket was less than what she was charged. I asked for her last name so I could look up her order. I saw that she had ordered tickets for Billy Elliot which is not only one of our biggest sellers but she had purchased it for the day after Thanksgiving which is one if not the busiest weekends in the city. I explained to her that while we do have a mark up on the tickets she was paying a little more to get better seats and at a price that is lower than she would probably find anywhere else. She said that she had seen other seats on another website that sold them for a little less but that she had called us because she knew she could speak to a live person. After talking to me she felt better and said that she would definitely use us again in the future. Another satisfied customer at Applause.

Applause Theatre and Entertainment
311 West 43rd Street
Suite 601
New York,NY 10036
212-307-7050 or 1-800-451-9930

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