A friend of mine runs one of the finest tour operator companies in the world called New York City Vacation Packages. They specialize in providing New York City hotel packages. New York City Vacation Packages can help you obtain the best sightseeing tour excursions, meals at amazing restaurants and any Broadway Show you might want to attend.
His name is Joel Cohen and he was quite gracious in writing an article about our Broadway ticket company called Applause. It seems one of New York City Vacation Packages customers had a problem while visiting New York city over Thanksgiving weekend. Fortunately Joel and I know that the travel business has an occasional problem here and there. Both of us were "on call" to solve the problem and my friend Joel wrote a wonderful blog that all points to "customer service" being a necessary character when the traveling public requires special attention. Especially during emergency times.
Here's Joel's blog. I hope you enjoy it.
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Rich,
Thought you might like to see this blog that has made its way so far to over 100,000 travel agents:
Regards, Joel
http://blog.nyctrip.com/post/Uh-oh-Forgotten-Travel-Documents.aspx
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