Monday, March 29, 2010

Customer Story

This week's customer story comes all the way from Alexandria,Virginia. It was near the end of the day on Saturday when a customer called looking for tickets to see Billy Elliot for tomorrow night's performance. As I'm sure most of you know that besides Thanksgiving and Christmas this is one of the busiest weeks of the year in New York what with Spring Break and Easter.Therefore she knew with Billy Elliot being of Broadway's most popular shows it might be difficult to get.

Well we did have seats but only in the Rear Mezzanine in the middle. Now for those of you that are not familiar with the Imperial Theatre they charge the same for Center Rear Mezzanine as they do for seats in the Orchestra and the Front Mezzanine as well. While if you go further back in the Rear Mezzanine or off to the side it is cheaper. The good thing is that it is such a small theatre all the seats are good.

Having no luck finding the lesser expensive seats in the Rear Mezzanine she decided to take the center seats at the higher cost. Just when I was about to wrap everything up I asked her if there was anything else that she wanted to see. She told me that her second choice in case she couldn't get in to Billy Elliot was God of Carnage. I told that even though I had not seen the show it was still very popular and that it's current cast had gotten very good reviews. Not only that but I could get her better seats for that show then Billy Elliot and at a lower price.

She told me that besides coming to New York two or three times a year to see a show she also attends theatre in Washington D.C. at the Kennedy Center. Since we both figured that Billy Elliot would make it's way there eventually and the fact that God of Carnage was exclusive to New York that she should see that one. So we crossed off Billy Elliot and I got her first row center Front Mezzanine for below face value. Plus I was able to give her several restaurant recommendations to choose from during her trip. Another satisfied customer. Will you be next?

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