Thursday, November 26, 2009

Happy Broadway Customers Are Our Business

I've been selling tickets all my life. Well over 32 years now.

Although today is Thanksgiving Day, we are open for business mostly to make sure everyone gets into the theater on time. Holidays are sometimes hectic in New York City and people sometimes get sick or lose their tickets and the like. If we were closed then we might not be available to help out if something went wrong with a performance for a show today.

It turns out that a customer lost their tickets for the Radio City Christmas Spectacular for one of today's performances. Since street traffic is terrible these days with holiday shopping in full swing, I decided to meet them at the security area directly in front of Radio City. After I met up with this nice family at the theater, I asked the wonderful people that work at Radio City Guest Relations to help them get seated in the theater in the seat locations we sold to them. Years ago doing this was kind of a pain but with technology and the database information to prove to Radio City that our company Applause indeed did sell this client the seats, we were able to make this family very happy.

We may not have made too many new ticket sales today but we sure made this one family's outing a special one. Selling something to someone is important of course but on this Thanksgiving Day, when I got hugs from Mr. and Mrs. Love and their 3 kids, it really made my day.

Happy Thanksgiving to you and your family.

Rich Gladstone
Applause Ticket Agency (License #71AP1001029)
311 West 43rd Street, suite 601
NY,NY 10036
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