Friday, June 12, 2009

Customers talk back with Todd

Customers talk back...with Todd

Got a call today...“Hey Babe, it’s me Gloria”, now most people would be like ok Gloria who? But for me this is a familiar voice I have been hearing for many years now. Gloria is a great travel agent in Texas that loves sending her clients to NYC. She calls me her LION KING guy. I love that! What I love about her as much as she loves about me is the quick and efficient way in which we work. She tells me just what she is looking for and I say ok this is what I have…I get a credit card and BOOM…APPLAUSE has her tickets on their way. It can’t be much easier than that. Thanks Gloria!

H. Todd Freeman
Vice President/Operations
Applause Theatre & Entertainment Service, Inc.
311 West 43rd Street, Ste 601 New York, NY 10036

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