Wednesday, June 24, 2009

Customers talk back with Todd

You know today was one of those days that I love...When one call after another is just a pleasure. I spoke to many wonderful travel agents today that always put a smile on my face, several hotel concierges that are always a pleasure and some of the nicest consumers as well. I had such a great call from a delightful Grandmother bringing her 6 grandchildren in to see The Lion King. I got her the perfect seats for them all to see and we had the best chit chat in between it all. Then a wonderful travel agent called and wanted to book GOD OF CARNAGE, and then she asked me what it was about. I told her it is a raucous comedy where 2 families come together to discuss their kids fighting on the playground and only ending up behaving worse than the kids. She said that sounds like alot of fun and reminds me of a story when my son got in trouble for hitting another kid back after being struck at the Y. She laughed and said I told the administrator who said we have a "no hitting" policy that if you hit me right now...I would hit you right back and I am standing by that with my child. I love hearing other peoples stories.
Travis, an agent from Texas (another of my favorites) called looking for some suggestions for his clients that are bringing the family in to NYC. We went through all the various shows that are appropriate; Lion King, Mary Poppins, Mamma Mia, Bye Bye Birdie, Shrek, Little Mermaid and I think they are probably leaning towards West Side Story. Just another great day at APPLAUSE.

H. Todd Freeman
Vice President/OperationsApplause Theatre & Entertainment Service, Inc.311 West 43rd Street, Ste 601 New York, NY 10036 800-451-9930/212-307-7050 at
Facebook: Applause Theatre and Entertainment Service, Inc.

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