DO YOU REMEMBER THE LAST TIME YOU CALLED A CORPORATION AND A PERSON IN THE US ANSWERED THE PHONE?

This is not a trick question. For you young people, there was a time when you called a company and a person answered the phone. There was no voice mail, no music on hold and no one telling you that I am either on the phone or away from my desk. I have dealt with people who have been on the phone or away from their desk for more than 5 years. They must really be exhausted.

If you ever get this question again, you can tell them to call Applause. Even if they do not need tickets, they will find it really refreshing to have a human being answer the phone and ask how they may help you.

You might not believe this but it is the truth. I have to mention that there was a hospital(I won't mention the name) that had 11 options when you the phone was answered: Press 1 for Billing, Press 2 for out patient clinic, etc, etc. Do you want to guess what number 11 was: You guessed it, if this is an emergency call 911.

I hope I made my point. Applause looks forward to serving you with prompt, courteous service.